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Customer Support Support for your Dataupia data warehouse appliance

Dataupia Customer Support

100% behind you.

At Dataupia, we stand 100% behind everything we do. You get a groundbreaking product supported by a solid foundation.

Our dedicated support team is comprised of industry veterans who work closely with Dataupia's field engineers to gain a solid understanding of a customer's unique environment so that you receive the highest level of support — from installation and deployment of the Dataupia data warehouse appliance to maintenance and expansion. Services include:

  • Pre-installment assessments, architecture design, training and implementation planning
  • Data definition assistance
  • Optimization services and best practices
  • And always — responsive technical support and expert consulting services

Dataupia customers have fast, easy access to support personnel via a toll-free number and email address. All issues or questions are addressed efficiently and effectively, thanks to clearly-defined escalation procedures and firm response- time and resolution targets.

Here are some of the features you can expect from Customer Support:

  • Telephone support (toll free numbers)
  • Email support requests
  • Online case status
  • Online knowledge base
  • Software upgrades and updates
  • Hardware support
  • Technical account management
  • Levels of support to suit your needs

For assistance, please email: support@dataupia.com.

Please be prepared to provide the following information so we can quickly assist you:

  • Service contract number
  • Dataupia™ Satori Server 12000 serial number
  • Contact information for the person that will troubleshoot the problem with the Dataupia Support Engineer
  • Error codes recorded on the equipment displays or trapped by the host
  • Severity of the problem
  • What has been done so far to isolate the problem